Shipping policy

CASTILLO JESMERY
Thank you for shopping with CASTILLO JESMERY. We offer a wide variety of premium luggage, travel suitcases, casual handbags and daily-use bag accessories. We focus on standardized order processing, meticulous pre-shipment quality inspection and durable protective packaging, aiming to ensure all luggage products are accurately fulfilled, well-protected and delivered in optimal condition within a reasonable shipping timeline for every customer.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team conducts thorough inspections on each luggage item, checking fabric quality, stitching durability, zipper fluency, hardware fittings and overall structural integrity. Every qualified product is carefully packaged to prevent scratches, extrusion and other physical damage during long-distance transportation.
During large-scale promotions, seasonal sales peaks and holiday shopping rushes, surging order quantities may extend standard processing schedules. We will send timely email notifications to all customers once significant order delays occur to ensure full transparency of order status updates.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order are automatically calculated based on package volume, gross weight and delivery destination, and will be clearly displayed on the checkout page before payment confirmation to ensure complete cost transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery times are estimated reference values and do not constitute guaranteed delivery dates. Actual delivery progress may fluctuate due to third-party carrier delays, customs clearance review procedures, extreme weather conditions, regional logistical limitations and statutory public holidays beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your luggage order completes all inspection and packaging procedures and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking codes and official carrier inquiry details.
Tracking details typically become available within 24-48 hours after shipment. This short delay is caused by routine logistics system data synchronization, and real-time parcel transit information will be fully updated and accessible once synchronization is completed.

4. Incorrect Address Disclaimer

Customers are solely responsible for double-checking and confirming the accuracy and completeness of their shipping address, postal code and recipient contact information during checkout to avoid delivery failure, misdelivery or parcel return.
CASTILLO JESMERY shall not be held liable for any delivery errors or losses caused by incorrect, incomplete or invalid address information provided by customers. If a package is returned to our warehouse due to address-related issues, additional reshipping fees will apply for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed missing or untraceable during transit, please contact our customer support team with your valid order number within 7 days of the expected delivery date. We will initiate an official logistics investigation with the carrier to resolve the loss issue promptly.
Damaged Items:
If your luggage products arrive with structural deformation, broken accessories, surface abrasions or damaged packaging upon receipt, please reach out to our support team within 48 hours of delivery. You are required to provide clear original photos of both the damaged items and complete outer packaging for official verification. Our professional after-sales team will evaluate the case comprehensively and deliver effective resolutions as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily use, outdoor activities and travel scenarios. Customers should use, clean and store products strictly in accordance with the care instructions attached to each item. Proper daily maintenance can effectively extend the service life and preserve the appearance of luggage products.
CASTILLO JESMERY is not responsible for product damage, deformation, accessory failure or excessive wear caused by improper cleaning, overloading, rough handling, unauthorized modification or personal misuse of luggage goods.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the destination country may impose import duties, clearance taxes and other import-related administrative fees in accordance with local trade regulations. All such additional customs charges are the sole responsibility of the customer and are not included in the original product price or standard shipping fees.

8. Contact Information

If you have any questions, concerns or after-sales inquiries regarding this Shipping Policy, order processing or logistics services, please feel free to contact us:
Company Name: CASTILLO JESMERY
Phone number: +1 410-992-1354
Email: service@pulsevolt.shop
Physical address: 2284 Grand Ave, East Wenatchee, WA 98802, United States